Website Terms & Conditions
TERMS AND CONDITIONS FOR PRODUCTS PURCHASED/ORDERED IN OUR SHOP
Our terms
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
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2 OUR CONTRACT WITH YOU
2.1 How we will accept your order. Our acceptance of your order will take place when we tell you that we are able to provide you with the product, at which point a contract will come into existence between you and us.
2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
2.3 We only sell to the UK. Our in house brochure and website are solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
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3. PRODUCTS
3.1 Products may vary slightly from their pictures. The images of the products in the brochure/catalogue or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours or the printed pictures in our brochure/catalogue accurately reflects the colour of the products. Your product may vary slightly from those images. Product packaging may also vary.
3.2 Making sure your measurements are accurate. If we are supplying the product to measurements you have given us you are responsible for ensuring that these measurements are correct.
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4. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. In some circumstances there may be a charge for changing or cancelling your order.
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5. OUR RIGHTS TO MAKE CHANGES
5.1 Minor changes to the product. We may supply you with a product which has had a minor change to:
a) reflect changes in relevant laws and regulatory requirements;
b) implement minor technical adjustments and improvements. These changes will not affect your use of the product.
5.2 In the event we are notified by the manufacturer of a more significant change to the products you have ordered, we will notify you of this as soon as reasonably practicable and then if you wish, you can contact us to cancel the order and receive a full refund.
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6. SUPPLYING THE PRODUCTS
6.1 When we will provide the products. During the order process we will let you know when we will provide the products to you and let you know when it is likely that they can be installed/assembled where required. We will deliver your products as soon as possible after you place your order. If for any reason there is a delay in the product being received by us we will contact you as soon as is reasonable with a revised estimated delivery and/or installation or assembly date.
6.2 We are not responsible for delays outside our control. If our delivery of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay after placing your order you may contact us to end the contract, unless it is a special order (ie.non-stock item). You receive a refund for any other products you have paid for but not received.
6.3 Collection by you. If you have asked to collect the products from our premises, you can collect the products from us at any time during our working hours. Unless agreed otherwise with us you must collect the products from us within 7 days of you being notified that they are ready for collection. If you do not do so the products may be sold to another customer or you may be charged for storage costs.
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7. IF THERE IS A PROBLEM WITH THE PRODUCT
​7.1 Inspection of goods. You must ensure that you inspect any products delivered or collected by you within 72 hours of delivery or collection and notify us of any problems with the products immediately.
7.2 How to tell us about problems. If you have any questions or complaints about the product, please contact us.
7.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them.
7.4 Your right to change your mind. We, Hedon Mobility of 24 St.Augustines Gate Hedon, HU12 8EX, offer the following guarantee which is in addition to your legal rights and does not affect them. If you change your mind about a product (Other than special ordered items) either before it is delivered or within 14 days of receiving it (so long as the product is unused and in its original packaging), please contact us to arrange for a full refund. If you have received the unwanted product you must return it to us at your own expense.
7.5 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
a) any products which are bespoke, special order non stock items, personalised or made to your specifications/measurements;
b) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
c) mobility scooters which have been registered; and
d) any products which become mixed inseparably with other items after their delivery.
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